to enrich myself,i bought an english dictionary sereval days ago.much to my disappointment,there are many quelity problems about the book.
     thus,i found the manager of book store with my recipt and pointed out what the problems are.yet,the response to my complaint was too unsatisfactory to put uo with.the manager told me that the store had nothing to do with it.moreover,he refused my request with an extremely waful attitude.
     pleased with the service for many years,now i do feel upset.i hope all the service industry will give due attention to this matter,and make efforts to improve the quality of service.


   為了充實自己，我買了一本英語詞典幾天ago.much令我失望的是，有關于這本書的許多質量問題。

   因此，我發現我的收據書店和指出問題是什么經理。但是，告訴我，店里有什么用它做我的投訴響應太不把UO造經理。此外，他拒絕了我的請求與一個極其waful態度。

   多年來對服務感到滿意，現在我確實感到不安，希望所有的服務行業都能對此給予足夠的關注，努力提高服務質量。